Refund policy

I want you to love your shopping experience with The Silver Nutmeg, so I am here to help!

Customer service hours are Monday – Friday 8AM to 4PM.  You can contact me through the contact link at the bottom of the page, by email at thesilvernutmegct@gmail.com, or by phone at 908.674.3036. I’m happy to assist you!

All sales are final. No returns or exchanges. If you have a problem with your order, please contact me at thesilvernutmegct@gmail.com so that I can promptly handle your concern. 

PLEASE NOTE SPECIAL CIRCUMSTANCES:

Lost or Stolen Packages:

The Silver Nutmeg is not responsible for packages marked as delivered by the carrier. It is the customer's responsibility to ensure a safe delivery location and to track their package using the provided tracking information.

If you believe your package has been lost or stolen after being marked as delivered, please contact the carrier directly to file a claim. The Silver Nutmeg will not issue refunds or replacements for orders that have been marked as delivered by the carrier. However, I will assist customers in providing any necessary documentation or information required for the carrier's investigation.

If you have any questions or concerns about lost or stolen packages, please contact me at thesilvernutmegct@gmail.com.